When Season Ticket Holders Attack!

March 30, 2010

For the third year in a row,  I attended the Philadelphia Flyers  Season Ticket Holder Town Hall meeting. This year, to the inconvenience of all the Jewish STH’s, the meeting was on the first night of Passover. So in addition to serving the folks who usually check in on this annual blog, I hope I’ll be able to provide some insight for those whose observance left them out of the loop.

Luukko and Tilger–Operations

My first stop was with Flyers President Peter Luukko and his right hand, Shawn Tilger (Sr. VP of Business Operations). They started out with a conversation about the Flyers having bid to host the NHL Draft. (When I said I hoped it would be when we actually had draft picks, Tilger did say it was a three-year cycle. I’m pretty sure the underlying agreement with us not having draft picks was not intended.)

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Flyers Town Meeting 2009

April 8, 2009

Last year’s Flyers Season Ticket Holder Town Hall was a revelation. Who knew that a major, big city sports team would, or could, find a way to interact meaningfully at the management level with the fans. But the Flyers have refined their format to fine art. So for the second year in a row, I was able to speak with, question, hear from Flyers brass.

This year again we started with a quick meal in the Lexus Club. Then we moved on to sessions with Peter Luukko and Shawn Tilger, Premium Seating and Parking, Chris Pryor and Don Luce, Paul Holmgren, and John Stevens (who was on the road for the session I attended last year). Read the rest of this entry »


Flyers Get So Much Right

March 28, 2008

Tonight the Flyers held their second session (the first was last Thursday) of a Season Ticket Holder special event. A fairly small group of fans (I’m not good at these estimates, but I’d be surprised if it were as many as 200), who’d reserved their spots with customer services, was welcomed to dinner (split between the Cadillac Grill and the Lexus Club) and to a series of four question and answer opportunities, with:

  • GM Paul Holmgren,
  • Director of Hockey Operations Chris Pryor and Director of Scouting Don Luce,
  • Customer Service Senior Director Cindy Stutman and Senior Manager Melissa Keeler, and
  • President Peter Luukko and Senior Vice President, Operations Shawn Kilger

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